Mr. Jacob provided an excellent costumer service and went above and beyond my expectations. The support he provided helped me to navigate through the procurement, as a first timmer using alibaba. Mr. Jacob gave me critical support, explained to me the process, provided the quotation in time, provided details about the product, sent videos and photos, and coordinated eveything and the shipping in a great time! His great costumer service facilitated my decision making process and i will buy more !!!